FAQ
FAQ
Delivery Time
Every artwork is freshly printed upon order.
Please allow 2 to 4 business days for production.
Standard global delivery typically takes 3 to 7 business days.
Note on Intercontinental Shipping:
For shipments to the USA, Australia, or Asia, please allow a total transit time of up to 14 to 18 business days.
As I am delivering gallery-grade quality directly from my partner lab in Germany, international customs processing and transcontinental logistics can occasionally extend the journey.
You will receive a tracking number the moment your piece leaves the studio.
Quality & Longevity
We use museum-grade 310gsm German Etching paper and
lightfast Giclée pigments.
This combination is laboratory-tested to resist fading for over 100 years,
ensuring your artwork remains a legacy piece for generations.
Shipping Costs
I believe art should have no borders.
Insured worldwide shipping is included in the price for every destination. No hidden fees at checkout.
Please note:
For international orders (outside the EU), any local customs duties, import taxes, or handling fees are not included and are the sole responsibility of the buyer upon arrival.
Returns
I stand by my craft. If you are not entirely satisfied with the quality of your print, you can return the undamaged artwork within 14 days for a full refund. Your satisfaction is my benchmark.
What should I do if my artwork arrives damaged?
Every order is securely packaged, but should your print or painting arrive damaged during transit, I am here to resolve it swiftly. Please take a few clear photos of both the damaged packaging and the artwork within 3 days of delivery, so we can arrange a replacement or refund as quickly as possible.
How to initiate your request:
To ensure a seamless process, please do not ship any artwork back without prior confirmation. Whether you need to report transport damage or require the correct return address for your specific region, I will personally guide you through the necessary steps to ensure your piece is handled correctly.
Please direct all return and damage inquiries to:
studio@retro23.de
Framing & Integrated Border
To ensure a seamless gallery look, all prints feature an integrated white border that functions as a built-in passepartout.
This design choice ensures the artwork fits perfectly into international standard frame sizes, making professional framing effortless while preserving the museum-grade aesthetic.
No additional matting is required to achieve a high-end gallery finish.
Are frames included with the prints?
No, all prints are sold and shipped unframed. This allows you complete freedom to choose a frame that perfectly matches your personal space. Thanks to the integrated white border mentioned above, your artwork is ready to be dropped directly into any standard frame sizes.
Original Paintings
Inquiries for singular works and original paintings can be made directly via the "Originals" section in the main menu,
where you will find the full catalog and current availability.
